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Conversation Intelligence automatically transcribes all of your inbound and outbound calls, then uses AI to analyze them — offering you insights that can help improve service, train staff, and save money.

Try CallRail free, no credit card required.

With Call Tracking by CallRail, understand what makes your phones ring (and texts ping), so you can focus your budget on the marketing that works, reduce your cost per lead, and boost ROI.

Many businesses in all industries use speech recognition technology with their CallRail call tracking software. Conversation Intelligence includes features like CallRail's Transcriptions which transcribes the audio of phone calls including deciphering between the agent and the customer, CallScore which uses Transcriptions to automatically mark calls as leads or not leads, and Automation Rules which tags calls based on keywords said by the agent or the customer.

Along with the basic uses, call recordings can be used for keyword research for SEO and paid SEM. Call recordings can also be analyzed for data to improve the sales or support process. Businesses can also use call recordings to improve the customer experience overall–online, on the phone, and after the sale.

 AI-powered Conversation Intelligence analyzes all your calls, all the time.

Use the big picture, actionable insights from Conversation Intelligence to help improve customer service, train sales staff, stay ahead of shifting consumer preferences, and optimize your marketing spend.

Quickly and easily set up fully automated lead categorization with Automation Rules — saving your business countless hours and freeing up your team to do the things they do best.

Prioritize high-value leads

With keyword spotting, it’s easy to identify and escalate callers who mention your highest-value services or indicate they’re ready to buy right away.

Score, tag, and qualify calls

Give each call a score, apply tags, and qualify leads without lifting a finger by creating Automation Rules on the keywords that matter to your business.

Identify industry trends

Choose a keyword list from our extensive industry options to automatically listen for and analyze trends in key phrases spoken by your customers.

Fine-tune marketing and keyword bidding strategies

Improve your bidding strategies and understand what sources drive valuable leads by automatically analyzing the language customers and prospects use.

Identify coaching and training opportunities

With transcripts and call highlights, you can quickly identify which talk tracks are being followed (or not) and spot coaching opportunities to keep your team aligned.

Save at-risk customers or prospects from churning

By listening for keywords like “manager” or “poor service”, Conversation Intelligence can pinpoint customer concerns that might need attention — or lead to churn.

Results

Challenges

Spending 15+ hours a week on quality assurance

Tracking calls from origin to conversion across multiple platforms

Solution

• Conversation Intelligence for AI powered insights
• Call Qualification to automatically score and classify calls
• Automated Call Transcription to automatically transcribe calls
• Keyword Spotting to find words and phrases in customer interactions
• Call Tracking and Form Tracking to track all call conversions

“Conversation Intelligence is easy to set up and simple to use. Any business with a team that’s out in the field will find it useful.”

– Vlad Kandybovich,

CEO, Qshark Moving Company

— Lauren Etter, LSM Digital Marketing

— Jonathan Herrera, Access Professional Systems

Conversation Intelligence requires a CallRail Call Tracking account. Once you’re subscribed, you’ll turn on call recording for the tracking phone numbers where you’d like to gather insight. From there, customize the keywords or attribution criteria you’d like to identify and take action on during calls, and CallRail will do the rest of the work for you.

Each call recording we capture is a dual-channel recording. This means we’ve separated the caller’s side of the audio from your agent’s side of the audio and isolated background noise before our system transcribes the call. Read our blog post to learn more about our method to provide you with accurate call transcriptions.

We’ll continue to transcribe your calls so that your reports stay up-to-date. Once you go over your included usage, you’ll be billed at the “Additional Usage” rates on your current plan. If you’d like to discuss custom pricing for high-volume transcriptions, reach out to a member of our sales team.

No credit card required.

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